Refund policy

30 days from delivery

You have 30 days from the day your order is delivered to request a return. The time your order spends in transit does not use up your return window.

Changed your mind

Email fashionline575@gmail.com within 30 days of delivery with your order number and the item you would like to return.

In almost every case, we will refund you without asking you to send the item back. If we request a return, it will only be for a higher-value item. We will give you the return instructions and pay the return postage. We will not deduct return shipping from your refund.

Please wait for our instructions before mailing anything. The contact address below is not an automatic return destination.

Faulty, damaged or wrong item

Email us a photo and your order number. We will replace the item or refund you in full, whichever you prefer, without requiring you to send it back. If an item arrived faulty or damaged, tell us when you notice; we do not apply the changed-mind deadline to that problem.

Non-delivery

If your parcel has not arrived 45 calendar days after you ordered, contact us for a full refund or a replacement—your choice. See our Shipping & Delivery Policy.

Your refund

Refunds go to the original payment method. We issue the refund within 2 business days of agreeing it. Your bank or card issuer then takes its own processing time, usually 5–10 business days.

We refund the full amount you paid, including any shipping you paid and the sales tax collected on the refunded item. We do not deduct return postage.

Cancelling before dispatch

If your order has not been dispatched, we will cancel it and refund you in full. Email us as soon as you can. Once the parcel has been dispatched, the return process above applies.

If we cannot hand your parcel to the carrier within 5 business days, we will email you before that deadline with a revised shipping date and the choice to wait or cancel. A refund for cancelling a delayed shipment is issued within 7 working days at the latest, and usually sooner. There is no cancellation charge.